Returns
Russell is only happy when you love your frames! So if you decide not to keep your online purchase, we understand. Simply send us an email with your name, address, and invoice number to support@westbrookframes.com within seven days of receiving your shipment. As long as you’re within our return policy, we’ll email you a Return Authorization Number. Always refer to this number when corresponding with us or shipping your merchandise so that we can expedite your return.
Regretfully, we can’t accept merchandise for return that is bought on sale or isn’t returned in its original condition; and we can’t fully credit you without the original casing - so please remember to include your cases. We are also unable to reimburse you for the costs of shipping, so be sure to let us know if your glasses aren’t right for you before you send them to us. If you have any questions about our policies, please let us know. We’re always happy to speak with you.
Customer Support
Having trouble with your order? You can reach us by email at support@westbrookframes.com. Your satisfaction is our priority and we are here to help in anyway possible. We are at your immediate service during the business week and will respond to any emails sent over the weekend on the following business day.
Privacy Policy
Westbrook Frames take every precaution to protect customer and user information. We have appropriate security measures in place on the site and in our physical facilities to protect against the loss, misuse, or alteration of any information that we have collected from you. This information is safeguarded and will not be disclosed or marketed. It is intended solely for our use at Westbrook Frames.
We do not store credit card numbers from online transactions. Any access to our customer database, shipping, order transaction, customer service, and billing is individually password protected and is limited to those employees who need to perform specific functions in service of our customers.
Westbrook Frames respects the confidential nature of the personal information you provide online. We ask for personal information in order to provide a service that is tailored to your needs. To that end, we will never spam you. You will receive a very limited number of emails from us — and only to share information about upcoming Westbrook Frame events that we think you may be interested in.
Care & Repair Section
Lens Care
If your lenses are dirty, simply clean them with warm, soapy water, or a lens cleaning solution, and completely dry them with a microfiber cleaning cloth or 100% cotton material.
Avoid paper products (paper towels, tissues, etc.) as they tend to be abrasive.
It is always a good idea to store your glasses in a case when you're not wearing them!
Cellulose Acetate Plastic Frames
Your Westbrook frames are made of high quality cellulose acetate, a material favored for its durable qualities since the early twentieth century. Periodically clean your frame with warm, soapy water, and dry with a soft cloth. If, after years of wear, your frame has become a little dull, or the temples need some adjusting, your local eyewear specialist can easily help you.